Refund policy

At Cinia Botanicals, customer satisfaction and product quality are important to us. We take utmost care while packing and delivering our skincare products. If there is an issue with your order, please contact us and our team will assist you.

7-Day Easy Return Policy

Customers may raise a return, replacement, or refund request within 7 days from the date of delivery.

Due to the hygiene and safety requirements associated with skincare and personal-care products, returns are accepted only in eligible circumstances.

Eligible for Return / Replacement

A return or replacement may be requested if:

* The product received is damaged or leaking.
* You have received the wrong product.
* The product is defective.
* The product received is expired at the time of delivery.
* The product or package received is materially different from the product ordered.

Please contact us within 7 days of delivery and provide your Order ID, details of the issue, and clear photographs/videos of the product and its packaging.

Return Conditions

To be eligible for a return, the product should be in its original packaging with labels, seals and accessories intact, wherever applicable.

Products that have been opened, used, altered or tampered with are generally not eligible for return due to hygiene and safety reasons, except where the product was received damaged or defective.

Non-Returnable Items

Returns or refunds will generally not be provided for:

* Products that have been used or substantially consumed.
* Products damaged due to improper use or storage after delivery.
* Change of mind after opening or using the product.
* Personal preferences regarding fragrance, texture or colour where the product is not defective.
* Individual skin reactions or results that differ from expectations, unless otherwise required by applicable law.

We recommend reviewing the ingredient list and performing an appropriate patch test before regular use.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved, the refund will be processed to the original payment method. The amount will generally reflect within 5–10 business days, depending on your bank or payment provider.

Replacements

For damaged, defective, expired or incorrectly delivered products, an eligible customer may request a replacement, subject to product availability.

If a replacement is unavailable, an eligible refund may be issued.

Return Shipping

For approved returns involving a damaged, defective, expired or incorrect product supplied by Cinia Botanicals, the applicable return/replacement shipping cost will be borne by us.

Order Cancellation

Orders may be cancelled before dispatch, subject to order-processing status.

Once an order has been shipped, cancellation may not be possible. If an order is cancelled by Cinia Botanicals after payment has been received, the applicable amount will be refunded to the original payment method.